Refund Policy

Thank you for choosing to shop with Imaan Kidz.

In the unlikely event that there is an issue with your item, we are able to offer you a full refund for your order.

In order to qualify for a refund customers must contact us within 7 days via email and provide their order number. 

If more than 7 days have passed since delivery, we will be unable to offer any returns, refunds or exchange.

Shipping costs: Customers are responsible for paying for their own shipping costs for returning items via a trackable shipping service. Shipping costs are non-refundable.

Exchanges: We only replace items if they are defective or damaged.  In the case of an exchange please email us and include your order number.

Please note:

We make every effort to show the colours on screen as close as possible to the products you will receive. However, we cannot guarantee an exact match. Images on this website should not be relied upon as such. The representations are limited by technology and may vary due to screen and printer settings.

We accept no responsibility for non-delivery of orders where the full address, including postal code, is not quoted correctly.